Awei H30 Kids Watch (Camera,SOS GPS Traker,4G Global Network)

A:In Malaysia, we recommend using 4G Maxis or Celcom
In the Philippines, we recommend using Globe or Smart
In Vietnam, we recommend using Viettel
In Singapore, we recommend using Singtel or Simba
In Thailand, we recommend using AIS or TrueMove

A:1. Insert the mobile SIM card into the watch and connect to the network.
2. Download the APP on your phone and scan the QR code to bind the watch.
3. After connecting to the network, the time will sync automatically. There is no need to set the time manually.

A: While operating, the kids' watch needs a continuous network connection and uses GPS positioning so parents can check the child's location at any time. When you frequently check the child's location via the mobile app, the watch repeatedly activates its positioning module and network services. Just like leaving navigation running on a smartphone for an extended period, this drains the battery quickly.
Additionally, children might frequently interact with the watch—playing mini-games, checking the time, or making voice calls with family. These actions constantly light up the screen, which, especially at higher brightness levels, further accelerates battery consumption.
Normally, charging the watch once a day is sufficient for standard use. If the battery doesn't last a full day, we recommend trying the following methods to extend battery life:
1. In the mobile App, set the positioning mode to "Manual" to prevent the watch from frequently updating its location automatically.
2. Lower the watch's screen brightness to reduce unnecessary power consumption.
3. Guide your child to reduce how often they unnecessarily wake the screen or play with the watch.
4. Reduce the frequency of using remote control features, such as remote photography and remote listening.
Applying these settings can typically improve the watch's battery life effectively. If you have any further questions, please feel free to contact us anytime!

A: 1. The SIM card does not have an active data plan and cannot connect to the internet.
2. The watch is not recognized. Please turn off the watch and restart it.
3. The inserted SIM card is not a local mobile SIM card.

A：
✅ Only use a SIM card from a (recommended operator's) network
✅ The SIM card must be registered with a real name (complete real-name authentication)
✅ The SIM card must be activated (activate by calling customer service)
✅ The SIM card must support 4G (call SIM card customer service to request switching to 4G)
✅ You must subscribe to a monthly internet data plan
❌ You cannot use a SIM card that only supports data or only supports calling, nor an unactivated SIM card
❌ If the SIM card is unregistered or unactivated, the watch will not be able to detect the SIM card