If you only use one earbud, make sure the other earbud is in the charging case

1. Choose the earplugs that are most suitable for your ear size (including other included earplugs) and ensure that they provide good sealing

2. Confirm that the audio output of the connected device is set to the corresponding headphone model and increase the volume of the device

If using a calling application, please try making a phone call on your phone to see if it can solve the problem

3. Connect another device and see if it plays normally in different environments

1. Ensure that the headphones are worn correctly and sealed properly.

2. If using a calling application. please try making a phone call with your phone to see if it can solve the problem.

3. Connect other devices and see if they play normally in different environments

Please try the following troubleshooting steps.

-Use the default phone call on another phone and see if there is any difference

-Reset the headphones and see if the problem still persists

If it still cannot be resolved, please contact our after-sales customer service.

1. Use headphones regulary to avoid excesive discharge, which can damage the lifespan of the headphone batery. We recommend using headphones atleast once a month.

2. Please charge the earphones afer use. To extend the lifespan of the batery,it is recommended not to wait untilthe remaining charge is 20% or less beforecharging.

3. Please open the charging case cover at least once a month to ensure thatthe eaphones are stil functioning properly, and charge the charging case at leastonce a month.

4.Regularly clean the charging pins on the earphones and charging case

5. Keep the earplugs clean and regularly clean the metal mesh filter under the rubber earplugs with a small amount of alcohol.If the headphones come into contact with liquid, please use a hair dryer to dry the outer shell

Please try the following methods:

If the earphones cannot be charged

1. Use a dry cloth and alcohol disinfectant to clean the charging contacts on the earphones and charging case, ensuring that the contacts are clean and dryAfter correctly placing the eaphones into the charging comparment. you can check if the earphones are charing propery by flashing the LED indicator ioht onthe charging compartment.

2.Charge the earphones and charging case

3. If the charging compartment ight is not on, check if the power supply is normal if the cable is plugged in properly, and ty replacing the charger and charging cable

4. Reset your headphones. If the above methods still fail to charge, please put the earphones back into the charging compartment, close the cover for 6seconds,and then try opening the cover again.

Please follow the steps below..

Connect the earphones to the phone

-Open the AWEl user app and click on "Add Device".

-Then select the headphones, and the headphone name will pop up for you to connect.

-If there is no pop-up screen, please click "Manual Settings"

-Then you will see a list of headphone names on the homepage - click on 'Connect'

Please purchase from our authorized partners.

We can search for authorized retailers and distributors on our website. If you purchase from a third-panty seller, you can check in the "Brand Authorization" section on our official website

If you are purchasing offline, please check the security code on the packaging.

This code can be used to verify anti-counterfeiting codes on our website to ensure authenticity. Please note that the security code is only printed on offline products and is not applicable to all countries/regions.

If you are unable to verify your product through the anti-counterfeiting code, it does not necessarily mean that the product is counterfeit.

We promise that all products purchased through our authorized retailers and distributors are genuine.

If there are indeed any issues with your product we will provide you with a worry free warranty. just make sure to purchase directly from us or our authorized dealers to qualify for warranty claims.

During the call, the earphones will automatically switch to normal mode so that you can receive realtime voice feedback.

We ofer earplugs in diferent sizes, and we believe you wil ind the right size. You can also refer to the folowing steps to find the most secure and comfortablewearing method

1. Check the L/R loao on the back of the earbuds to ensure that they are worn correctly on both ears

2. Choose the earplugs that are most suitable for your ear canal and replace them.

3.Twist the headphones and find the most comfortable position

1. Enter the Bluetooth menu of the device, delete the pairing record of the earphones, and then turn of Bluetooth.

2.Reset your headphones

3. Turn on the device's Bluetooth again, search for your headphones and pair them.

You can also:

Use different devices to test your headphones and check if the issue is caused by compatibility problems.

Ensure that there are no physical objects obstructing the Bluetooth connection

1) Make sure you wear the headphones correctly.

2) Try clicking, double clicking, long pressing, etc. to see if the command is valid

3)Reset headphones

When your watch is fully charged, its battery life depends on how frequently you use the watch. If you frequently check your watch or receive a large number of notifications, the screen will light up and the battery life will be shortened. Other factors that affect battery life include:

It has functions such as continuous blood oxygen detection, sleep monitoring, and continuous heart rate detection

The motion tracking mode typically consumes more battery than reqular use

The strap can be replaced by oneself. and different colors and styles of straps can be chosen to match according to different occasions and clothing.