Warranty Policy
Warranty Service
Your Awei purchase is protected by a 1-year limited warranty starting from the delivery date.
If any defects occur due to quality issues (non-human factor) within the warranty period，
email us at aweibusiness.hk@gmail.com with:
• Order number(Only available for orders by Awei Official Website)
• Detailed symptom description
• Video/photographic proof of the issue
Our commitment:
• Verification within 48 business hours
• Free repairs/replacements if confirmed defective
Note: Warranty excludes damage caused by improper use, modifications, or external factors.
Not Covered Under Warranty:
• Improper or inadequate maintenance or modification.
• Accident, misuse, abuse, contamination, or other external causes.
• The use of unspecified adapter and accessories.
• Malfunctions or damages resulting from natural disasters, earthquakes, lightning, abnormal voltage, or environmental factors.
• Damages that occur as a result of one's failure to follow the instructions.
Customer Service
Thank you for purchasing the Awei authentic products. Please feel free to contact us if you have any questions or concerns. Awei Customer Service Team guarantees a quick response and hassle-free solutions to any issue you may have within business hours.
Email: aweibusiness.hk@gmail.com
Official website: https://aweistore.com/
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